Today’s marketplace challenges calibration laboratories like never before-economics, personnel, marketing, etc.; at times the list of formidable tasks appears to be endless. Out of this economic necessity, business has become a culture of doing more with less. And on top of that a calibration laboratory must meet industry standard quality requirements, provide a high level of customer service and still make a profit. In many companies, Quality, Service and Profit (QSP) seem to be in opposition. yet in order to be competitive and successful, your lab must continually produce higher quality, better service and yes, still be profitable.